Please read this important notice regarding compatibility. It is important that you check the firmware version of your Cellink NEO base battery unit before ordering the Cellink NEO Extended Battery Pack.
You can check the firmware via the smartphone app when your Cellink NEO is connected via Bluetooth. Please see our screenshots tab for more info .
If your firmware version, seen on the lower right-hand corner of the app, is F146 or older (i.e. a number is "146" or below), you will need to send your Cellink NEO base unit to us for a free firmware update. The return shipping is on us!
Please contact us via email or over the phone at 1-888-978-6560 and we will send you a free return shipping label. Please note that both your firmware updated Cellink NEO base battery and your new Cellink Extended Battery Pack will be tested and sent back to you together as one shipment
If your Cellink NEO’s firmware is above F146, you will not need to send your Cellink NEO base unit to us and can just order the Extended Battery Pack now.