I purchased this dash cam for two reasons: One, the manufacturer seemed to be one of the best, Two, I was looking for a dash cam I could log-in remotely to view my car's surroundings live. I was very disappointed because accessing customer service took two days, and nowhere on the website does it say THIS PARTICULAR system does not have remote capabilities. Lastly, connecting via the wifi while SITTING IN THE CAR, is a hit or miss endeavor. Not what I expected. This system should be better than this, and there needs to be a description telling buyers they cannot access the camera remotely.