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Returns, Warranty & Exchanges

We go above and beyond to ensure your satisfaction

Returns, Warranty & Exchange Policy

As North America's largest dash cam distributor, we go above and beyond to ensure customer satisfaction. Here's how our warranty procedure works. Customer service is our top priority, so when you have an issue, it's our issue too.

Our Warranty Coverage

We provide warranty services and after-sales support only to customers in Canada and the U.S. who purchased directly from us at BlackboxMyCar. We do not manufacture dash cams sold on Amazon or any labeled "Black Box".

Please note that BlackboxMyCar is not responsible for lost packages sent to us. We offer return labels only for dead-on-arrival (DOA) units if customers contact us within 7 days of delivery.

For New Products

Warranty

All dash cams, battery packs, and microSD cards come with a 1-year limited warranty (unless otherwise stated) starting from the delivery date.

Dash cam accessories have a 6-month limited warranty that covers only manufacturer defects.

Exclusions

We do not cover:

  • Damage caused by accidents, misuse, improper installation, water damage, or theft
  • Any expenses related to removing or reinstalling the product
  • Warranty void for products that have been altered, have had their serial numbers removed, or were not purchased from BlackboxMyCar

Out-of-Warranty Repairs

BlackboxMyCar is fully authorized to work with manufacturers, allowing us to offer competitive repair services for a specified fee.

Please note that not all dash cam brands are eligible for repair due to manufacturer limitations.

For Certified Products

At BlackboxMyCar Outlet, our products are in like-new condition and come with our 10-point inspection conducted by our in-house team. The items available fall into various categories, including clearance, refurbished, or open box. Please refer to the product page for specific details about warranties.

Clearance

Our clearance products are brand new items sold at discounted prices to clear inventory, accompanied by a 30-day warranty for any defects.

Refurbished

Refurbished products may show signs of wear, have been tested for functionality and defects, and may not include original packaging. Each product comes with a warranty ranging from 1 to 12 months.

Open-Box

Open box products are like-new items that have been tested and certified. They may not include original packaging and come with a standard manufacturer warranty.

Our Returns & Exchange Policy

We provide returns & exchange support to customers in Canada and the U.S. who purchased directly from us at BlackboxMyCar. We stand behind our products. If you're unhappy with your purchase, contact us within 30 days to initiate a return.

Please review your order carefully before submitting. We cannot guarantee that we can cancel your order once it has been confirmed.

Advanced Return Merchandise Authorization (RMA)

Advanced RMA is an option for customers who want to exchange/upgrade their dash cam without having to be without a dash cam (shipping time back and forth). Customers simply have to pay a deposit for the additional unit, and we will refund the amount as soon as the unit being exchanged/upgraded is received by us.

Please note there is a $10 non-refundable service fee for this service. Contact us if you'd like to initiate an Advanced RMA.

Refunds

Refunds will be issued to the original payment method used.

For gift card purchases, refunds will be issued as gift credits back to the original gift card.

Please allow 5-7 days for the refund transaction to be reflected on your account.

Final Sale

The following are considered final sale:

Notes

Missing Pieces:
Unless discussed, we will deduct from the refund accordingly.

Fleet & Wholesale Orders:
They will have a 10% processing fee for any returns or exchanges.

Return Merchandise Authorizations (RMA):
Once your return and exchange request has been approved, we will replace your unit with one that is in similar or better condition.

Shipping Fees:
Please note that shipping fees will not be reimbursed for returns.

Amazon, Walmart, eBay & Best Buy

BlackboxMyCar products are available on various platforms, including Amazon, Walmart, eBay, and Best Buy. If you purchase from us, you’ll have access to our support staff, so feel free to reach out.

New items bought from us qualify for our in-house warranty, while most refurbished items will include a warranty card for third-party coverage. To ensure support for purchases on third-party sites, make sure the seller is BlackboxMyCar. Please have your order number or receipt ready when contacting us.

Please note:

  • Return labels are only provided for DOA RMA warranty claims.
  • Shipping fees from the original order are non-refundable.
  • Any custom duties and taxes will be deducted from the refund.
  • Allow up to 1 week for RMAs to be processed.