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Returns, Warranty & Exchanges

We Make It Easy For You!

As North America's largest dash cam distributor, we go above and beyond to ensure customer satisfaction. We have created this simple graphic below for customers to understand how our warranty procedure works, and how our services compare to major retailers out there in the market. Customer service is our top priority, so when you have an issue, it's our issue too, so we stand behind the products that we sell.

Warranty Coverage  | Returns & Exchange Policy  | Price Match & Shipping

Get In-House Support Directly From the BlackboxMyCar Team

When you work with BlackboxMyCar, you're dealing directly with our in-house support team. We work hard to make life easy for you.

Please note:
We are only able to provide warranty services for customers within Canada and the United States (ship forwarding companies within these countries will qualify for warranty). International customers will have all customer and technical support available via email, phone call, live chat, etc.

We do not warranty or provide after-sales support for anyone who did not purchase their device from BlackboxMyCar. Please refer to this post here for clarification. We do not manufacture any dash cams sold on Amazon or any devices labelled as "Black Box". It is unfortunate that this Amazon vendor is able to continue using our hard earned reputation to garner sales. We encourage potential customers to purchase from authorized dealers such as ourselves.

BlackboxMyCar is not responsible for any lost packages that are sent to us.

Available For Our Customers: Advanced RMA

Advanced RMA is an option for customers who want to exchange/upgrade their dash cam without having to be without a dash cam (shipping time back and forth). Customers simply have to pay a deposit for the additional unit, and we will refund the amount as soon as the unit being exchanged/upgraded is sent to us.

Please note there is a $10 non-refundable service fee for this service. Please contact our team if you're interested in this service for your dash cam.


Our Warranty Coverage

For warranty, we provide a return label only for dead-on-arrival units and if the customer reaches out to us within 7 days of the delivery date.

Dash Cams & Battery Packs

We pride ourselves in being able to provide hassle-free warranty services and returns. All of our dash cams and battery packs are covered by a 1-year limited warranty (30 days for refurbished and clearance items, 90 days for open-box items & 6 months for SD cards), unless otherwise stated. In the case of any malfunctions and defects, we will gladly warranty this device for you.

NOTE: We do not provide warranty on G1W dash cams purchased through Amazon.com or anywhere besides BlackboxMyCar.

Accessories

All of our dash cam accessories come with a 90-day limited warranty. This warranty is applicable to manufacturer defects only, and does not include user-generated issues or physical damage.

NOTE: Car accessories such as headlights, phone mounts, and air fresheners are final sale.

Not Covered Under Warranty

  • Damage caused by accident, abuse, improper installation, water damage, and theft
  • Any costs related to removing or reinstalling the product
  • Any product that has been altered, defaced, or had the serial number removed
  • Any product that was not purchased from BlackboxMyCar

Out of Warranty Repairs

BlackboxMyCar is 100% authorized to work directly with manufacturers, so we can offer repair services for a specified fee that is more competitive compared to other online vendors. Please note that repair services is not available for all dash cam brands due to limitations by the manufacturer.


Our Returns & Exchange Policy

We fully stand behind our products and are absolutely confident that they will meet and exceed your highest expectations. However, within 30 days of purchase, if you are unhappy with your unit or if you simply wanted to try out a dash cam, we will refund your money. No questions asked, no restocking fees. Simply contact us so that we can get your request started. Please note any shipping fees are not refundable.

For reasons on why you would purchase from BlackboxMyCar, the #1 choice for dash cams, please check out our page here.

Important Note

  • Refurbished/clearance/SD cards/radar detectors are final sale. Offers can be found here
  • Accessories (any items that are not dash cams or battery packs) are final sale
  • Before moving forward with issuing a return, we recommend contacting us to see if there are alternative solutions to your problem first
  • Should a return be missing pieces, unless discussed we will deduct from the refund accordingly
  • Route shipping insurance is not refundable if the package has been shipped
  • We do not offer return labels for returns.
  • Bulk order fleet and wholesale orders will have a 10% processing fee for any returns or exchanges.

Additional Resources

Best Price Guarantee!

  • By working directly with our manufacturers, we can guarantee that our products are always genuine and our prices are always the lowest.

  • Find a lower price? Learn about our Price Match Guarantee policy.

Shipping Information

  • We try our best to fulfill and ship out all orders placed before 2:30PM (Pacific Standard Time) on the same business day. If an order is processed after 2:30PM or over the weekend, it will be shipped out on the next business day.

  • We ship across North America. Learn about our Shipping policy.

Warranty, Returns & Exchange Policy | BlackBoxMyCar

Based on 4482 reviews
85%
(3827)
11%
(477)
3%
(145)
0%
(21)
0%
(12)
fast service
Hard wire to fuse box connection
Running on charge
Sweet
Awesome service! best Dash Cam you can ever get!
Hi Andy, thanks for leaving a review. Don't hesitate to reach out if you have any questions in the future :)
Excellent quality
Hi Christopher, thanks for purchasing from BlackboxMyCar! Let us know if you need anything else in the future. Come back anytime!
Video cable
Hi William, thanks for purchasing from BlackboxMyCar. In regards to your other review, we've reached out accordingly! Glad to know that our team was able to solve the issue for you.
Great after sale support
Hi flrebroker, thanks for purchasing from BlackboxMyCar. We're here to help! Do let us know in the future if you need anything else :)
Fastest Shipping EVER!!!
Hi Nick, you know it! That's our rocket-fast shipping for you. Take that, Amazon!
Nice and quick Service
Hi Kevin, thanks for buying from BlackboxMyCar!
Worked out fine...
Hi Stephen, glad it worked out for you. If you have any questions, please don't hesitate to reach out to us at BlackboxMyCar!
Came so quick!
Hi Matthew, you know it. We're trying our best to keep it business as usual ;) Thanks for purchasing from BlackboxMyCar!
Dash Cam Install package.
Hi Robert, thank you for purchasing from BlackboxMyCar!
Hi Matthew, thanks for leaving a review. Let us know if you have any questions during your installation!
Less Strain On Car Battery (2020 Hyundai Kona Ultimate)
Hi Kevin, thanks for leaving a review. Great advice! Hope you're loving your Cellink NEO. Come back anytime if you have any other questions.
Fits 2020 Rav4 XSE hybrid
Hi there, thanks for leaving a detailed review. Glad to hear that the Cellink NEO is everything you're looking for :) let us know if you have any questions in the future.
Easy installation
Hi Vinh, thanks for leaving a review!
Thanks for leaving a review, William!
Product and shipping
Hi Blkhze, thanks for leaving a review! Sorry to hear that, but glad to see that you found a solution. If you have any future questions, please don't hesitate to reach out to us directly.
A pricey dash cam
Hi Kyle, thank you for leaving a review. We will definitely relay this feedback back to Thinkware. They're constantly working on new firmware for their models, especially the U1000, so we do expect it to get even better over time. That said, have you updated your dash cam to the latest firmware? If you need help, please don't hesitate to reach out to our team. We're here to help!
BlackboxMyCar is Excellent!
Hi Theo, thanks for leaving a review. We try our best! ;)
Excellent item
Hi Michael, thanks for leaving a review! Glad to see that your sister and brother-in-law loves it.
Convenient
Hi DJ, thanks for leaving a review!
Thanks for leaving the review, Pavlo!