As North America's largest dash cam distributor, we go above and beyond to ensure customer satisfaction. We have created this simple graphic below for customers to understand how our warranty procedure works, and how our services compare to major retailers out there in the market. Customer service is our top priority, so when you have an issue, it's our issue too, so we stand behind the products that we sell.
Returns, Warranty & Exchanges
We Make It Easy For You!
Our Warranty Coverage
For warranty, we provide a return label only for dead-on-arrival units and if the customer reaches out to us within 7 days of the delivery date.
We are only able to provide warranty services and/or after-sales support for customers within Canada and the United States who purchased through BlackboxMyCar. We do not manufacture any dash cams sold on Amazon or any devices labelled as "Black Box". It is unfortunate that this Amazon vendor is able to continue using our hard earned reputation to garner sales. We encourage potential customers to purchase from authorized dealers such as ourselves.
BlackboxMyCar is not responsible for any lost packages that are sent to us.
Our Returns & Exchange Policy
We fully stand behind our products and are absolutely confident that they will meet and exceed your highest expectations. However, if you are unhappy with your unit, simply contact us within 30 days of the purchase date and we'll get the return process started for you.
If the purchase was made using a credit card
We will issue a refund for the amount paid and to the credit card that was used at time of purchase.
If you've made your purchase via PayPal
We will issue a refund for the amount paid and to the PayPal account that was used at time of purchase.
If the purchase was made using any of the cryptocurrencies
We will issue the refund for the CAD equivalent for the amount paid and to the email address that was used at the time of purchase.
If the purchase was made using a BlackboxMyCar Gift Card
We will issue the refund in gift credits back to the gift card that was used at the time of purchase.
Please allow 5-7 days for the refund transaction to be reflected on your account.
Please note a return label is not provided and we will require everything sent back to us. Please contact us to get a return request started! Please note any shipping fees from the original order are not refundable.
* Please allow 2-3 weeks for RMAs to be processed.
Best Price Guarantee!
By working directly with our manufacturers, we can guarantee that our products are always genuine and our prices are always the lowest.
- Find a lower price? Learn about our Price Match Guarantee policy.
We try our best to fulfill and ship out all orders placed before 2:30PM (Pacific Standard Time) on the same business day. If an order is processed after 2:30PM or over the weekend, it will be shipped out on the next business day.
- We ship across North America. Learn about our Shipping policy.