As North America's largest dash cam distributor, we go above and beyond to ensure customer satisfaction. We have created this simple graphic below for customers to understand how our warranty procedure works, and how our services compare to major retailers out there in the market. Customer service is our top priority, so when you have an issue, it's our issue too, so we stand behind the products that we sell.
Warranty Coverage | Returns & Exchange Policy | Price Match & Shipping
For warranty, we provide a return label only for dead-on-arrival units and if the customer reaches out to us within 7 days of the delivery date.
All of our dash cams and battery packs are covered by a 1-year limited warranty, unless otherwise stated. In the case of any malfunctions and defects, we will gladly warranty this device for you.
All of our dash cam accessories come with a 6 month limited warranty. This warranty is applicable to manufacturer defects only, and does not include user-generated issues or physical damage.
SD cards are 6 months by default, but BlackboxMyCar Guaranteed microSD cards purchased on or after May 26, 2022 will come with a 12-month warranty.
NOTE: Car accessories such as headlights, phone mounts, and air fresheners are final sale.
NOTE: We do not provide warranty on G1W dash cams purchased through Amazon.com or anywhere besides BlackboxMyCar.
BlackboxMyCar is 100% authorized to work directly with manufacturers, so we can offer repair services for a specified fee that is more competitive compared to other online vendors. Please note that repair services is not available for all dash cam brands due to limitations by the manufacturer.
Please note:
We are only able to provide warranty services and/or after-sales support for customers within Canada and the United States who purchased through BlackboxMyCar. We do not manufacture any dash cams sold on Amazon or any devices labelled as "Black Box". It is unfortunate that this Amazon vendor is able to continue using our hard earned reputation to garner sales. We encourage potential customers to purchase from authorized dealers such as ourselves.
BlackboxMyCar is not responsible for any lost packages that are sent to us.
We fully stand behind our products and are absolutely confident that they will meet and exceed your highest expectations. However, if you are unhappy with your unit, simply contact us within 30 days of the purchase date and we'll get the return process started for you.
If the purchase was made using a credit card
We will issue a refund for the amount paid and to the credit card that was used at time of purchase.
If you've made your purchase via PayPal
We will issue a refund for the amount paid and to the PayPal account that was used at time of purchase.
If the purchase was made using any of the cryptocurrencies
We will issue the refund for the CAD equivalent for the amount paid and to the email address that was used at the time of purchase.
If the purchase was made using a BlackboxMyCar Gift Card
We will issue the refund in gift credits back to the gift card that was used at the time of purchase.
Please allow 5-7 days for the refund transaction to be reflected on your account.
Please note:
* Please allow 2-3 weeks for RMAs to be processed.
Advanced RMA is an option for customers who want to exchange/upgrade their dash cam without having to be without a dash cam (shipping time back and forth). Customers simply have to pay a deposit for the additional unit, and we will refund the amount as soon as the unit being exchanged/upgraded is sent to us.
Please note there is a $10 non-refundable service fee for this service. Please contact our team if you're interested in this service for your dash cam.
We recommend contacting us to see if there are alternative solutions.
Missing Pieces:
Unless discussed, we will deduct from the refund accordingly.
Bulk Order Fleet & Wholesale Orders:
They will have a 10% processing fee for any returns or exchanges.
Return Merchandise Authorizations (RMA):
Once your return and exchange request has been approved, we will replace your unit with one that is in similar or better condition.
By working directly with our manufacturers, we can guarantee that our products are always genuine and our prices are always the lowest.
We try our best to fulfill and ship out all orders placed before 2:30PM (Pacific Standard Time) on the same business day. If an order is processed after 2:30PM or over the weekend, it will be shipped out on the next business day.
