Refund, Warranty, & Shipping Policy

Returns / Exchanges

At BlackboxMyCar, all our products have a 30-day money-back guarantee! If you are unhappy with your unit, simply let us know and we will refund your money. Please note that your shipping fee will be deducted. ($20 for Canada with next day shipping & $15 standard shipping for the US. Offers with free shipping will require a $20 shipping fee for Canadian orders and a $35 fee will apply to US 1-day shipping)

Please Note: We do not warranty or provide after-sales support for anyone who did not purchase their G1W from, please refer to this post here for clarification. We do not sell, distribute, or manufacture any G1W devices sold on AMAZON.COM or any devices labelled as "Black Box".

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

How The Process Works

We have created this simple graphic for you to understand how our warranty procedure works, and how our services compare to major retailers out there in the market. Customer service is our priority, so when you have an issue, it's our issue too.

  • Unopened items can be refunded in full amount (Shipping fee will be deducted)
  • Opened items can still be returned/exchanged provided everything in the box is intact and in a like new / working condition (Shipping fee will be deducted)
  • Memory cards and hardwiring kits cannot be returned if opened
  • Refurbished items are final sale. Offers can be found here.
  • Before moving forward with issuing a return, we recommend contacting us to see if there are alternative solutions to your problem first

Dash Cams / Battery Packs

We pride ourselves in being able to provide hassle-free warranty services and returns. All of our dash cams are covered by a 1-year limited warranty (Exception: 90 days for refurbished/clearance items). In the case of any malfunctions and defects, we would gladly provide you with a replacement unit.

NOTE: We do not provide warranty on G1W dash cams purchased through or anywhere besides


  • 90 day warranty
  • Applicable to manufacturer defects, not user-generated problems
  • Car accessories such as headlights, phone mounts, and air fresheners are final sale

Not Covered Under Warranty

  • Damage caused by accident, abuse, improper installation, water damage, and theft
  • Any costs related to removing or reinstalling the product
  • Any product that has been altered, defaced, or had the serial number removed
  • Any product that is not purchased directly from BlackboxMyCar

Out of Warranty Repairs

With dash cams that are out of warranty, because we deal directly with the manufacturers unlike 99% of online vendors, we can offer repair services at a specified fee. Feel free to contact us if you are looking for a quote for your dash cam repair.

Shipping Information

When shipping out our products, we offer same-day shipping, as long as the order gets processed before 4PM (PST). If an order is processed after 4PM (PST), it will be shipped out immediately the next morning.

  • We have dedicated boxes, custom made for our dash cams.
  • We provide secure shipping by using high quality protection materials.
  • As per our terms of service, we reserve the right to cancel/refund any order at our discretion