Refund, Warranty, & Shipping Policy

Returns / Exchanges

Welcome to BlackboxMyCar, where excellent customer service and support are given even after the sale! We fully stand behind our products and are absolutely confident that they will meet and exceed your highest expectations - in fact, we believe that after using a dashcam, you will realize its potential and you won't be comfortable enough to drive without a dashcam afterwards! However, within 30 days of purchase and for whatever the reason, if you are unhappy with your unit or if you simply wanted to try out a dashcam, we will refund your money with no questions asked. Please kindly note that we do deduct $20 for all transactions (including products that have free shipping) and $35 for US one-day shipped products. For reasons on why you would purchase from BlackboxMyCar, the #1 choice for dashcams, please check out our page here.

  • Please note that refurbished/clearance/SD cards/radar detectors are final sale. Offers can be found here.
  • Before moving forward with issuing a return, we recommend contacting us to see if there are alternative solutions to your problem first.

Please Note: We do not warranty or provide after-sales support for anyone who did not purchase their G1W from BlackboxMyCar, please refer to this post here for clarification. We do not sell, distribute, or manufacture any G1W devices sold on AMAZON.COM or any devices labelled as "Black Box". It is unfortunate that this Amazon vendor is able to continue using our hard earned reputation to garner sales. We encourage potential customers to purchase from authorized dealers such as ourselves.


Warranty Exchange - How The Process Works

We have created this simple graphic for you to understand how our warranty procedure works, and how our services compare to major retailers out there in the market. Customer service is our priority, so when you have an issue, it's our issue too.

***Advanced RMA is an option for customers who want to exchange/upgrade their dashcam without having to be without a dashcam (shipping time back and forth). Customer simply have to pay a deposit for the additional unit, and we will refund the amount as soon as the unit being exchanged/upgraded is sent to us***

Dash Cams / Battery Packs

We pride ourselves in being able to provide hassle-free warranty services and returns. All of our dash cams are covered by a 1-year limited warranty (Exception: 90 days for refurbished/clearance items). In the case of any malfunctions and defects, we would gladly provide you with a replacement unit.

NOTE: We do not provide warranty on G1W dash cams purchased through Amazon.com or anywhere besides BlackboxMyCar.

Accessories

  • 90 day warranty
  • Applicable to manufacturer defects, not user-generated problems
  • Car accessories such as headlights, phone mounts, and air fresheners are final sale

Not Covered Under Warranty

  • Damage caused by accident, abuse, improper installation, water damage, and theft
  • Any costs related to removing or reinstalling the product
  • Any product that has been altered, defaced, or had the serial number removed
  • Any product that is not purchased directly from BlackboxMyCar

Out of Warranty Repairs

With dash cams that are out of warranty, because we deal directly with the manufacturers unlike 99% of online vendors, we can offer repair services at a specified fee. Feel free to contact us if you are looking for a quote for your dash cam repair.


Shipping Information

When shipping out our products, we offer same-day shipping, as long as the order gets processed before 3PM (PST). If an order is processed after 3PM (PST), it will be shipped out immediately the next morning.

  • We have dedicated boxes, custom made for our dash cams.
  • We provide secure shipping by using high quality protection materials.
  • As per our terms of service, we reserve the right to cancel/refund any order at our discretion