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Doing Our Part in Times of Uncertainty

Doing Our Part in Times of Uncertainty

Latest update: March 20, 2020

Dear friends and family,

On behalf of the BlackboxMyCar Team, our hearts and thoughts are with all those who have been impacted by COVID-19. In truth, we all are. At BlackboxMyCar we hold ourselves to a high standard of transparent communication with customers and like you. In these uncertain times, the safety and well-being of our customers and employees remains our top priority. Therefore, I’d like to share some immediate steps and safety measures we have implemented.

We are taking the following precautions to ensure we can continue to uphold our responsibility to you:

  • High sanitization standards in our retail office, warehouse, and service centre, with increased sanitation and hand-washing protocols. Masks and gloves are available on site for staff use.
  • Handshake Free Zone. We have asked staff not to shake hands with guests, customers and any person who might visit us at our location.
  • We are restricting our garage, warehouse, and shipping centre to authorized staff only.
  • Closing storefront and made remote work arrangements for non-essential staff to facilitate social distancing.
  • We are making every effort to ensure the products you need are available and we are working closely with our suppliers and delivery partners to meet your needs and to get your order out as quickly as possible.

As North America’s #1 dash cam experts, our top priority has been and will continue to be, our customers and employees as well as those in our supply chain. We will be monitoring this situation closely and are prepared to take additional precautions. In the meantime, we will be temporarily closing our storefront and have made remote working arrangements for all non-essential staff. Our Sales team will be working remotely to assign you online: phone, email, and Live Chat.

Effective March 20, 2020:

Our office, storefront, and Install Service Centre will be closed temporarily on Saturdays. We have also adjusted our operation hours for Mondays to Fridays. We will be available to assist you via email, phone and Live Chat from 9am to 4pm. We apologize for any inconveniences caused and we hope to resume regular operation hours once it's safe so for our customers and our staff.

We have also made changes to our Install Service Centre booking procedure. We will not be accepting any booking questions via our online booking form until further notice - all bookings will need to be done directly from info@blackboxmycar.com. This will allow us to space out the appointments to ensure social distancing as well as eliminate all pay-in-person or exchange of cash between our staff and our customer(s).

Our Install Service Centre, including our Customer Waiting Lounge, will remain open. Please be advised that all customers will be asked to wear a mask and disinfect their hands. Masks and hand sanitizers will be provided on site.

However, if you have an installation appointment booked but would like to reschedule, please do not hesitate to contact us so we can accommodate. Our team is here on phone, email, live chat, and text messages, 5 days a week so you can connect with us anytime.

For further information on COVID-19, including ways to reduce your risk of infection, please refer to the following resources:

Sincerely yours,

Alex Jang

CEO, BlackboxMyCar

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Based on 4480 reviews
85%
(3825)
11%
(477)
3%
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0%
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0%
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Running on charge
Sweet
Awesome service! best Dash Cam you can ever get!
Hi Andy, thanks for leaving a review. Don't hesitate to reach out if you have any questions in the future :)
Excellent quality
Hi Christopher, thanks for purchasing from BlackboxMyCar! Let us know if you need anything else in the future. Come back anytime!
Video cable
Hi William, thanks for purchasing from BlackboxMyCar. In regards to your other review, we've reached out accordingly! Glad to know that our team was able to solve the issue for you.
Great after sale support
Hi flrebroker, thanks for purchasing from BlackboxMyCar. We're here to help! Do let us know in the future if you need anything else :)
Fastest Shipping EVER!!!
Hi Nick, you know it! That's our rocket-fast shipping for you. Take that, Amazon!
Nice and quick Service
Hi Kevin, thanks for buying from BlackboxMyCar!
Worked out fine...
Hi Stephen, glad it worked out for you. If you have any questions, please don't hesitate to reach out to us at BlackboxMyCar!
Came so quick!
Hi Matthew, you know it. We're trying our best to keep it business as usual ;) Thanks for purchasing from BlackboxMyCar!
Dash Cam Install package.
Hi Robert, thank you for purchasing from BlackboxMyCar!
Hi Matthew, thanks for leaving a review. Let us know if you have any questions during your installation!
Less Strain On Car Battery (2020 Hyundai Kona Ultimate)
Hi Kevin, thanks for leaving a review. Great advice! Hope you're loving your Cellink NEO. Come back anytime if you have any other questions.
Fits 2020 Rav4 XSE hybrid
Hi there, thanks for leaving a detailed review. Glad to hear that the Cellink NEO is everything you're looking for :) let us know if you have any questions in the future.
Easy installation
Hi Vinh, thanks for leaving a review!
Thanks for leaving a review, William!
Product and shipping
Hi Blkhze, thanks for leaving a review! Sorry to hear that, but glad to see that you found a solution. If you have any future questions, please don't hesitate to reach out to us directly.
A pricey dash cam
Hi Kyle, thank you for leaving a review. We will definitely relay this feedback back to Thinkware. They're constantly working on new firmware for their models, especially the U1000, so we do expect it to get even better over time. That said, have you updated your dash cam to the latest firmware? If you need help, please don't hesitate to reach out to our team. We're here to help!
BlackboxMyCar is Excellent!
Hi Theo, thanks for leaving a review. We try our best! ;)
Excellent item
Hi Michael, thanks for leaving a review! Glad to see that your sister and brother-in-law loves it.
Convenient
Hi DJ, thanks for leaving a review!
Thanks for leaving the review, Pavlo!
Service
Thanks for leaving a review, Alan. We try our best ;)
Awesome Product and Support
Hi Ben, thanks for leaving a review! We try our best to help our customers, so we're glad to hear that you had a great time with us! Come back anytime.