Skip to content
Doing Our Part in Times of Uncertainty

Doing Our Part in Times of Uncertainty

Latest update: May 22, 2020

Effective June 1, 2020:

We are excited to announce that we will be gradually resuming our normal hours of operation over the coming weeks:

  • Starting May 25, we will be available to assist you via email, phone and Live Chat from 9am to 5pm, Monday to Friday
  • Starting June 1, our office will officially open back up for walk-ins and installations
  • Saturday hours will be starting back up starting June 6

We want to thank all our customers for their support in the last couple months. As we slowly resume regular operation hours and installation bookings, we look forward to seeing you all again!

Dear friends and family,

On behalf of the BlackboxMyCar Team, our hearts and thoughts are with all those who have been impacted by COVID-19. In truth, we all are. At BlackboxMyCar we hold ourselves to a high standard of transparent communication with customers and like you. In these uncertain times, the safety and well-being of our customers and employees remains our top priority. Therefore, I’d like to share some immediate steps and safety measures we have implemented.

We are taking the following precautions to ensure we can continue to uphold our responsibility to you:

  • High sanitization standards in our retail office, warehouse, and service centre, with increased sanitation and hand-washing protocols. Masks and gloves are available on site for staff use.
  • Handshake Free Zone. We have asked staff not to shake hands with guests, customers and any person who might visit us at our location.
  • We are restricting our garage, warehouse, and shipping centre to authorized staff only.
  • Closing storefront and made remote work arrangements for non-essential staff to facilitate social distancing.
  • We are making every effort to ensure the products you need are available and we are working closely with our suppliers and delivery partners to meet your needs and to get your order out as quickly as possible.

As North America’s #1 dash cam experts, our top priority has been and will continue to be, our customers and employees as well as those in our supply chain. We will be monitoring this situation closely and are prepared to take additional precautions. In the meantime, we will be temporarily closing our storefront and have made remote working arrangements for all non-essential staff. Our Sales team will be working remotely to assign you online: phone, email, and Live Chat.

We have also made changes to our Install Service Centre booking procedure. We will not be accepting any booking questions via our online booking form until June 1 - all bookings until then will need to be done directly from info@blackboxmycar.com. This will allow us to space out the appointments to ensure social distancing as well as eliminate all pay-in-person or exchange of cash between our staff and our customer(s).

Our Install Service Centre, including our Customer Waiting Lounge, will remain open. Please be advised that all customers will be asked to wear a mask and disinfect their hands. Masks and hand sanitizers will be provided on site.

However, if you have an installation appointment booked but would like to reschedule, please do not hesitate to contact us so we can accommodate. Our team is here on phone, email, live chat, and text messages, 5 days a week so you can connect with us anytime.

For further information on COVID-19, including ways to reduce your risk of infection, please refer to the following resources:

Sincerely yours,

Alex Jang

CEO, BlackboxMyCar

Previous article Dash Cam Maintenance and Upgrade Tips
Next article 4K or 60FPS: Which is More Important?

Based on 4883 reviews
86%
(4178)
11%
(517)
3%
(150)
1%
(25)
0%
(13)
Love It!
Viofo A119 V3
Thinkware U1000
VIOFO A129 Pro Duo 4K 2-Channel Dash Cam with GPS
Viofo A129 PRO + Cellink Neo External battery + CPL filters +128gig SD card
Q800pro
BlackSys 2Ch cable
VIOFO A129 Pro Duo
Hi Bruce, thanks for shopping with us and for leaving a detailed review. We're glad to hear that the VIOFO A129 Pro is exactly the dash cam you're looking for. Come back anytime if you have any questions - we will pass on your compliments to Katrina. Thanks!
J
[LIMITED QUANTITY] BlackVue DR590W-2CH IR WiFi Dash Cam
J.D.
Good Cameras!
Hi Joey, thanks for shopping with us and for leaving a review!
happy
Thanks for leaving a review, Kosta!
Great Camera!
Hi Jesse, thanks for sharing your feedback with us. We're so glad to hear that you love the IROAD X10 dash cam.
Works perfectly
Hi Kenneth, thanks for shopping with us and for leaving a review!
Handy little kit
Hi Valerie, thanks for shopping with us!
Gift for friends first Porsche
Hi Kanichiro, thanks for sharing your story. We're always happy to see friends doing nice things for their friends :) Thanks for shopping with us - hope your friend loves the IROAD X10!
IROAD X10 Multi Cover
Thanks for leaving this review, Scott! Your point is valid and we will forward this feedback to IROAD.
IROAD X10 4K
Hi Scott, thanks for purchasing the IROAD X10. I'm glad to hear that you found what you're looking for with the dash cam. Thanks for the points regarding the smartphone app - we will pass along your feedback to the IROAD team.
Thinkware u1000
Hi Frank, thanks for sharing your review. Glad you loved working with our team - thanks for shopping with us!
Awesome camera!
Hi Octavio, thanks for shopping with us. Come back anytime if you have any questions.
Love the DR750-2CH LTE!
Hi David, awesome to hear. Glad to hear you're loving your DR750-2CH LTE!
Hi Al, thanks for shopping with us!
Great quality camera! Excellent customer service
Hi Valerie, thanks for shopping with us. We're so glad to hear that you're enjoying the VIOFO. Come back anytime!
great camera love it
Hi Ivan, so glad to hear that you're happy with your purchase. Come back anytime if you have any questions.
Excellent Product
Hi Yusuf, thanks for shopping with us. Sorry about the delays, but we're glad that the DR900S-2CH IR is to your liking!
J
Dash Crab FX
J.M.
Very Reliable mount
Hi Jonathan, thanks for leaving a review. We're so glad to hear that you've had great successes with the Dash Crab!