What service is included, and what are its limits?
The module includes a USIM with data and three years of Basic CONNECTED service. Use the supplied SIM and activate/register the camera. Premium upgrades and service after the included period cost extra. The current U3000 Pro LTE Basic plan includes 10 minutes per month. Premium has different limits and additional video features. Review the manufacturer plan table and the app before choosing a plan. The included service ends automatically. Purchase a new plan to continue with the existing SIM. Thinkware says plans are fixed term and do not automatically renew.
Which cameras are compatible?
U3000 Pro and ARC 900 are listed by Thinkware, and its help center now documents ARC 800 installation. ARC 900 needs firmware 1.01.03 or later. Follow the latest firmware and model-specific USB-C setup instructions.
Can I use a hotspot or the Pro interior camera?
Thinkware says U3000 Pro CONNECTED services require the LTE Module and do not support a Wi-Fi hotspot or tethered data connection. Local LINK access is a separate function. LTE and the Pro interior camera cannot be used together. Both use the U3000 Pro USB-C accessory port. Choose LTE remote access or the interior camera for that connection.
Does live view change U3000 Pro recording resolution?
Thinkware specifies QHD 2K SD-card recordings during LINK live view, CONNECTED remote live view, or Premium parking impact recording with Dual Save. Do not assume those operations retain normal 4K recording.
What can interrupt remote alerts?
The camera and module need power, working cellular coverage, correct settings and an active plan. Battery cutoff, weak reception and plan limits can prevent or delay access. Confirm the intended parking setup.
Where should I mount the module?
Keep it away from direct sunlight. Thinkware recommends the glove box when the vehicle is often parked outdoors. Use the 3m cable there, or the 0.5m cable near the camera.
Where is service supported?
The United States and Canada appear on Thinkware’s service coverage list. This does not mean every location has a usable cellular signal. Check the supported-country list before travelling elsewhere.