No US Import Fees 🇺🇸
All orders ship from Salt Lake City, so US customers will pay zero tariffs or surprise taxes.
ShipInsure is designed to help when something goes wrong during delivery.
If your package is lost in transit, marked as delivered but not received, or arrives damaged during shipping, you can submit a claim for review through the ShipInsure claims portal.
ShipInsure helps with:
Approved claims are typically resolved through a refund or reshipment.
Situation
Covered?
Package lost in transit
Yes
Package stolen after delivery
Yes
Package damaged during shipping
Yes
Return shipping (eligible orders)
Yes, free label included
If your order has not shipped yet, the ShipInsure Package Protection fee may be refunded.
Once your order has shipped, ShipInsure is already protecting the package and the Package Protection fee is no longer refundable.
If your package was lost, marked as delivered but you did not receive it, or arrived damaged during shipping, please submit a claim through our ShipInsure claims portal.
Claims must be submitted within 14 days of delivery, and approved claims are resolved by refund or reshipment.
If you would like to return your order, you can start your return here.
Customers who purchased Package Protection + Free Returns receive a free return shipping label, and returns can be initiated within 60 days of fulfillment.
If you need help with a warranty claim, please use our dedicated warranty claims page here.
All products are covered by their respective manufacturer warranties, whether or not Package Protection + Free Returns was added at checkout.
Package Protection + Free Returns is optional and must be added at checkout. It cannot be added after your order has already been placed.
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