Shipping, Refund, & Warranty

Shipping Information

We offer same-day shipping, as long as the order gets processed before 3PM (PST) and it's on a business day. If an order is processed after 3PM (PST), it will be shipped out on the next business day.

  • We have dedicated boxes, custom made for our dash cams.
  • We provide secure shipping by using high quality protection materials.
  • As per our terms of service, we reserve the right to cancel/refund any order at our discretion

Estimated Delivery Times & Rates

USA

4-8 Days Shipping + Tracking (+$10)
Orders Under $149.99

4-8 Days Shipping + Tracking (FREE)
Orders Over $150

1-2 Days Express Shipping + Tracking
Starting at $20 *

*Express shipping not offered for remote areas.
Remote locations may take up to 3-4 business days for 1-2 days express shipments*



Hawaii / Alaska / Puerto Rico / APO

2-3 Days Express Shipping + Tracking
All Orders, Starting at $50 *

*Remote locations may take up to 2-3 more business days for express shipments*


Returns / Exchanges

We fully stand behind our products and are absolutely confident that they will meet and exceed your highest expectations. However, within 30 days of purchase, if you are unhappy with your unit or if you simply wanted to try out a dashcam, we will refund your money with no questions asked. Please kindly note that we do deduct $20 for all transactions (including products that have free shipping) and $35 for US express shipped orders, per product. We also offer a prepaid shipping label for units that are defective within 7 days of delivery date. For reasons on why you would purchase from BlackboxMyCar, the #1 choice for dashcams, please check out our page here.

  • Please note that refurbished/clearance/SD cards/radar detectors are final sale. Offers can be found here.
  • Accessories (any items that are not dashcams or battery packs) are final sale.
  • Before moving forward with issuing a return, we recommend contacting us to see if there are alternative solutions to your problem first.
  • Should a return be missing pieces, unless discussed we will deduct from the refund accordingly.

Please Note: We do not warranty or provide after-sales support for anyone who did not purchase their device from BlackboxMyCar, please refer to this post here for clarification. We do not manufacture any dash cams sold on amazon or any devices labelled as "Black Box". It is unfortunate that this Amazon vendor is able to continue using our hard earned reputation to garner sales. We encourage potential customers to purchase from authorized dealers such as ourselves


Warranty Exchange - How The Process Works

We have created this simple graphic for you to understand how our warranty procedure works, and how our services compare to major retailers out there in the market. Customer service is our top priority, so when you have an issue, it's our issue too.

***Advanced RMA is an option for customers who want to exchange/upgrade their dashcam without having to be without a dashcam and reduce turnaround times. Customers simply have to pay a deposit for the additional unit, and we will refund the amount as soon as the unit being exchanged/upgraded is sent to us***


Dash Cams / Battery Packs

We pride ourselves in being able to provide hassle-free warranty services and returns. All of our dash cams are covered by a 1-year limited warranty (Exception: 90 days for refurbished/clearance items & 6 months for SD cards). In the case of any malfunctions and defects, we would gladly warranty this device for you.

NOTE: We do not provide warranty on G1W dash cams purchased through Amazon.com or anywhere besides BlackboxMyCar.

Accessories

  • 90 day warranty
  • Applicable to manufacturer defects, not user-generated problems or physical damage
  • Car accessories such as headlights, phone mounts, and air fresheners are final sale

Not Covered Under Warranty

  • Damage caused by accident, abuse, improper installation, water damage, and theft
  • Any costs related to removing or reinstalling the product
  • Any product that has been altered, defaced, or had the serial number removed
  • Any product that was not purchased from BlackboxMyCar

Out of Warranty Repairs

With dash cams that are out of warranty, because we deal directly with the manufacturers unlike the majority of online vendors, we can offer repair services at a specified fee. Feel free to contact us if you are looking for a quote for your dash cam repair even if the unit was not purchased from us.